Author: Andy Quintana

computer chips forming the letters AI with blue light

No matter what you call it, with AI (Artificial Intelligence) or any assistive technology, it’s important to thoroughly vet the problems it’s trying to solve. AI applied to the wrong problems can be dangerous. But if the aim is to increase output of the CRM, be assistive to the sales rep and ultimately be intelligent enough to help drive change, it can be extremely effective.

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As the world continues to get more complex in every facet, we are starting to see AI become assistive to help people in their roles.  Utility companies can use drone imagery and thermal mapping in conjunction with AI data to detect and anticipate equipment failure. IBM Watson is helping doctors condense mass amounts of data into something digestible. Many companies are beginning to take advantage...

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We hear a lot about analytics or artificial intelligence. But the question I have is, can you see it? Do you know what it feels like when you ACTUALLY see it? I equate the feeling to an experience I had this past weekend while surfing with a friend in Satellite Beach, Florida. We were minding our own business waiting for the waves to come in, when...

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In the early years of my career, I learned from coursework, managers, mentors, certified coaching colleagues and my own experience that coaching is not problem solving. Sounds simple, yet most people find it difficult to separate the two. Advice is a one-way street (not always a bad thing), you can post advice on the whiteboard or write it on a sticky note, but coaching requires individuals...

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